Mō mātou: About us
At Te Nukuao Wellington Zoo we are guided by our kaupapa “Me tiaki, kia ora!” We care about making connections between animals, people, and our environment. We lead the way through connecting people with animals, saving animals in the wild and ensuring we’re a voice to be heard. 

Mō te tūranga: About the role
Our Visitor Advisors welcome all visitors to Te Nukuao Wellington Zoo, ensuring that visitors are set up to have a fantastic visit at the Zoo, helping to create excitement for the visit, and providing visitors with information they need to have a great time. They are the welcoming face of the Zoo. Our Visitor Advisors also farewell guests after their visit and reinforce the Zoo’s value of manaakitanga. 

Our Visitor Advisors professionally and expertly promote and sell our Zoo products including Close Encounters, Zoo Venues, Zoo Crew memberships and retail products; and manage the bookings and sales process for these products including online and on the phone. You may also be asked if you’d like to help with the occasional evening event during the week. 

As this is an active role, you will be on your feet all day, thriving on the variety the role will bring. 

 Note: Days of work are every Friday, Saturday, Sunday and Monday 

The team are committed to the values of the Zoo and having some fun in their working day. Be our next valued colleague!

He kōrero mōu: About you

• Direct customer service experience
• Comfortable selling product and services
• Known to have a friendly and approachable attitude 
• A quick learner and a confident problem-solver
• Level-headed and calm under pressure
• A natural at communicating in person, over the phone and with via email  
• Takes a team player approach 
• Self- motivated with a focus on getting things done well
• Computer literate and savvy with learning new technology

Ngā āhuatanga kei a mātou: What we offer

• Salary equivalent of $28.51 per hour  
• Sick leave entitlement at commencement of employment 
• Zoo Uniform 
• Yearly allocation of Zoo passes and Zoo Close Encounters that can be shared with family and friends.
• Zoo product discounts
• Free parking 
• Supportive and collaborative team and management.
• Free annual flu vaccinations 
• The opportunity to be part of a passionate and committed workplace, dedicated to animal welfare, sustainability initiatives, community engagement and conservation outcomes. 

Applications close at 5pm, 28 October 2024 by being submitted through our career website. 

Don’t delay with your application, we get a great deal of interest for these roles and reserve the right to close the vacancy before the above date.

Please note the following:  

• You may be asked to complete a pre-interview phone screen. 
• Applicants for this position should have or be able to attain NZ residency or a valid NZ work permit.  
• If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process

Wellington Zoo wants a diverse workforce that reflects Aotearoa New Zealand. We have our Rainbow Tick certification, and are committed to accepting, valuing, and embracing the diversity of all people.  

If you have any questions about the role of the application process, please contact people&culture@wellingtonzoo.com